Frequently asked questions

YOU CAN USE THIS AREA TO CONSULT THE FAQ’S

FOR Any INQUIRIES, PLEASE CONTACT our CUSTOMER SERVICE At SUPPORT@GUENS.COM

orders & shipping

We offer shipping to customers worldwide, ensuring our products are available across all supported countries.
We offer free delivery worldwide.
We offer free shipping on all orders worldwide.
You have the option to either checkout as a guest or create an account. By creating an account, you’ll enjoy faster checkouts for future orders and gain access to review your order history at any time.

Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Return online at www.guens.com/return by logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. You can then schedule a (free) carrier pick-up service, or drop off the product(s) yourself at a designated drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 2 business days after we received your return.
Please arrange your return through our returns portal. Guens & Co covers all return shipping costs. You can use the return label included with your original order.
Unworn, unaltered attire and with original tag still attached, including custom-made products, are eligible for return within 30 days of delivery.
We want to resolve any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect.
Refunds are processed within 5-7 business days after your return reaches our warehouse and will be issued to your original payment method.

Yes, after your order is dispatched, you’ll receive a tracking link in your shipping confirmation email.
We are proud to offer products designed in Paris, crafted with care using high-quality fabrics sourced from renowned suppliers across the world. The assembly of each design takes place in China, where we partner with skilled manufacturers to bring our creations to life.
Each product page features a size and fit guide to help you select the right size. For consistent sizing, you can refer to your size in any previous Guens & Co purchase.
New items are introduced monthly. Sign up for our newsletter to stay updated on our latest arrivals.
Yes, we offer complimentary gift packaging and a handwritten message option. Contact our live agent once your order has been placed for a customized experience.
If you're unable to sign in or are being shown as an unidentified customer, first ensure you're trying to log in to the correct store. Scroll to the bottom of the page and check the currency. If the currency doesn't match your usual store, you'll need to change it, and you should be able to log in as normal. If you're trying to shop from a different store, you'll need to create a new account for that store. If you're still experiencing issues, please reach out to our Customer Support Team at support@guens.com, and we'll be happy to help.